Your Personal Genius On Hand
Affordable, Convenient, Reliable Membership Plans
for a complete peace of mind
Technology is now part of everyone’s life. It helps you save time, increase productivity, provide entertainment & more. But it also means more trouble, when things don’t work as intended…
How long would you coop without your Machine?
Unexpected errors happen at the worst times. Luckily as a member you don’t need to queue or take your machine to a shop. With multiple support options, (inlcuding free home visits) we can quickly put you back on track to finish your work in up to 6 hours or less
Feel like your devices trying to outsmart you?
Most new gadgets don’t come with a user guide so you have to figure out things on your own. With a membership you will get continuous help on how to set up, use and troubleshoot your devices. Get all your questions answered and save yourself from frustrations.
Feel like your devices trying to outsmart you?
Most new gadgets don’t come with a user guide so you have to figure out things on your own. With a membership you will get continuous help on how to set up, use and troubleshoot your devices. Get all your questions answered and save yourself from frustrations.
Feel more confident around Technology
With the continuous support and Know-How Training sessions you can be absolutely confident using technology. You can increase your productivity, save time, and enjoy the future of technology. You can learn more about the Know-How sessions here
With a GeniuZ Tech Plan you have access to plenty of benefits at an affordable price.
See some examples below. Get in touch or call 0800 22 89353 for more information
Help 7 Days a Week
Got a question? Need to change a settings? You a have a GeniuZ by your side. Get in touch via text, email or call and you get the answer in no time. You can always feel safe
Discounted Repairs
As a member you can get up to 30% discount on repair labour (parts not included) and further discount on Know-How sessions so your devices can work in harmony.
Shopping Advice
We will research & find the most compatible and best product based on your needs and budget when you want to buy something new, to save you time and the hassle of research
Free Home Visits
A GeniuZ can visit you in your home as part of your plan, to solve complex issues, set up networks or new devices, etc. The visit can also be used for a Know-How Session
Unlimited Remote Support Sessions
When words can’t explain the problem, we can connect to your machine remotely to sort things out and you can finish your work in time
Backup and Password Solutions
We help securing yourself against data loss by setting up automatic backups and set up a password manager to keep your online details safe and secure.
Regular Tune Ups & Security Checks
Monthly or quarterly updates, tune ups and security checks will enable you to be safe on the internet and make sure your device is running smoothly.
Personalised How-To Videos
As a Pro Member a GeniuZ can create and send you a step by step video of a task you learnt on the last study session, so you can watch it again when you get stuck
FAQ’s
Is this the right service for me?
You will love this service, if…
- You are often searching the web and/or ask friends & family for questions about your phone/tablet/computer/gadgets
- You hate the technical jargon and want someone to explain things to you in a simplified way
- You would like to be more productive and empowered by today’s technology to save money and time
- You would like more protection against unexpected error messages, security hacks, viruses, malwares, data loss, freezes, etc.
- You want to have a peace of mind knowing that you can finish all tasks / projects on time
- You thought about hiring a professional full time to support with you with IT issues, but it was too expensive
- You would like a quick and reliable source of knowledge and helps patiently 7 days a week
- You don’t like wasting time queuing up in shopping malls/service centres to have an error message sorted out or to see someone
- You would rather stay at home or office and let the solution come to you
Is there a minimum term?
Most plans will include quarterly benefits, therefore the minimum term of the membership is 3 months.
What devices can I get support with?
- All Apple devices (including older “vintage” models) iPhones, iPads, iMac, MacBooks, Apple Watch, and Apple Branded Accessories
- Windows PCs
- Android devices (Tablets, and Phones)
- Printers, Scanners
- Selected CCTV systems (please contact to find out more)
- Home Theatres
- Selected Windows and Macintosh Applications
- Many other tech gadgets
Can I upgrade or downgrade a plan?
- Yes, the main aim is to make sure you get tailored support so you can adjust your preferences anytime.
Plans
Our Plans suit Personal and Business users equally. Please click on the relevant user type to reveal plans
Click a button below
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Basic
For Occasional Support Needs- Receive Unlimited Technical Support Within 24 Hours Via Phone, Email & Remote Desktop Support, 7 Days a week, for up to 2 Computers (£5 for additional ones)
- Remote Desktop Support Received In Maximum 24 hours
- Virus and Malware Removal
- Parental Control Setup
- Software Installations
- Mac/PC Software Recommendations
- Email Account Set Up
- Shopping Advice For Any Tech Gadget
- Backup Solution for All Devices
- 10% off Labour Charges on Repairs
- Home Visits (For Fixes and Training) are charged at £90 Flat Rate (25% off RRP £120)
- Remote Training Sessions are charged at £60/Session (2 Hours) (25% Saving from normal rate of £80)
Standard
All Features Listed Under Basic, Plus:- Receive Quicker Unlimited Technical Support, Compared to the Basic Package. get help in Maximum 12 Hours
- This Plan Covers The Whole Family And Multiple Devices (Up to 5 people)
- Includes 1 FREE Home Visit (for Personal Training of Fixes) OR 2 Free Remote Training Sessions per Quarter (£120 Value)
- Quarterly Clean Up & Optimisation
- Quarterly Updates & Security Checks
- Advice & Support with Family Sharing
- 20% off Labour Charges on Repairs
- Additional Home Visits (For Fixes and Training) are charged at £80 Flat Rate (35% off RRP £120)
- Remote Training Sessions are charged at £52/Session (2 Hours) (35% Saving from normal rate of £80)
Pro
All Features Listed Under Standard Plus:- Receive Quicker Unlimited Technical Support, Compared to the Standard Package. Get help in Maximum 6 Hours
- Includes 2 FREE Home Visits (for Personal Training of Fixes) OR 4 Free Remote Training Sessions per Quarter (£240 Value)
- 30% off Labour Charge on Repairs
- Monthly Clean Up & Optimisation
- Monthly Updates & Security Checks
- Receive Personalised How-To Videos for Learning (Limited to 1/Month)
- Additional Home Visits (For Fixes and Training) are charged at £70 Flat Rate (40% off RRP £120)
- Additional Remote Training Sessions are charged at £35/Session (40% off RRP £60)
- Remote Training Sessions are charged at £48/Session (2 Hours) (40% Saving from normal rate of £80)
Freelancer
For Occasional Support Needs- Receive Unlimited Technical Support Within 12 Hours Via Phone, Email & Remote Desktop Support, 7 Days a week, for 1 user and up to 2 Computers and iDevices (£5 for additional ones)
- Remote Desktop Support Received In Maximum 24 hours
- Virus and Malware Removal
- Software Installations
- Mac/PC Software Recommendations
- Email Account Set Up
- Shopping Advice For Any Tech Gadget
- Backup Solution for All Devices
- 10% off Labour Charges on Repairs
- Office Visits (For Fixes and Training) are charged at £90 Flat Rate (25% off RRP £120)
- Remote Training Sessions are charged at £60/Session (2 Hours) (25% Saving from normal rate of £80)
Company Standard
All Features Listed Under Basic, Plus:- Receive Quicker Unlimited Technical Support, Compared to the Basic Package. get help in Maximum 8 Hours
- This Plan Covers Up to 3 Users
- Priority Hardware Repairs
- Quarterly Clean Up & Optimisation
- Quarterly Updates & Security Checks
- Advice & Support with File sharing
- 20% off Labour Charges on Repairs
- Additional Office Visits are charged at £80 Flat Rate (35% off RRP £120)
- Remote Training Sessions are charged at £52/Session (2 Hours) (35% Saving from normal rate of £80)
Company Pro
All Features Listed Under Standard Plus:- Receive Quicker Unlimited Technical Support, Compared to the Standard Package. Get help in Maximum 6 Hours
- This Plan Covers Up to 5 users (contact for more users)
- Includes 1 FREE Office Visits per Quarter (Up to 2 hours on-site)
- 30% off Labour Charge on Repairs
- Monthly Clean Up & Optimisation
- Monthly Updates & Security Checks
- Additional Office Visits are charged at £70 Flat Rate (40% off RRP £120)
- Remote Training Sessions are charged at £48/Session (2 Hours) (40% Saving from normal rate of £80)
Let's work together
Please call 0800 2289 353 to sign up, or to ask any questions. You can also send an email to support@techgeniuz.co.uk
Alternatively, use the form provided to send us a message or to request a callback
We can also support you with occasional repairs and upgrades. Get in touch for a free quote!